| Satisfaction Ratings | |
| Room Quality: | Average |
| On-Site Dining: | Good |
| Facility Quality: | Average |
| Activities: | |
| Entertainment: | Average |
| Quality of Service: | Bad |
| Descriptive Property Review | |
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Reviewed by Loren W. of on Oct-2007 Stayed at the Property - Oct-2007 Poor customer service, below average facilities, over pricing and paying extra for parking was extreme. Go somewhere else to enjoy your trip to Pittsburgh. |
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| Pros: | proximty to city events |
| Cons: | customer service, accomodations and price |
| Recommended For: | Active/Adventure |
| Descriptive Property Review | |
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Reviewed by Patricia P. of CA USA on Jul-2007 Stayed at the Property - Jul-2007 My daughter and I stayed in a 2-room suite and had plenty of room. A phone charger broke and the Front Desk offered to lend us one of the many left behind by other guests so we didn't have to buy one. We were given maps and directions as well as shuttle service around downtown. Although Housekeeping missed our room one day, anytime I called for something, it was brought to my room in less than 5 minutes. The staff could not have been nicer or more friendly. |
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| Pros: | friendly service |
| Cons: | housekeeping |
| Recommended For: | Families Business Couples |
| Descriptive Property Review | |
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Reviewed by Mark N. of Burlington of VT USA on Jun-2007 Stayed at the Property - Apr-2007 I thought that I'd get ripped for parking given the prior review. I was ripped. Even harder than expected. There is an $8 late checkout charge for taking your car out of the garage after 3:00 pm. So if you work until 5:00 pm and then take your car you'll be paying $18 plus the $8 late checkout fee. Don't waste your time trying to get the charge reduced or deleted. |
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| Pros: | location |
| Cons: | pricing |
| Recommended For: | Business |
| Descriptive Property Review | |
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Reviewed by carol k. of Lebanon of pa usa on May-2007 Stayed at the Property - Apr-2007 Very enjoyable stay and the pool staff were very good with having a child in the pool with parents. Breakfast buffet was great. Staff very helpful and courtesy van took us to the areas in the city and pick up was in an acceptable time frame. |
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| Pros: | |
| Cons: | |
| Recommended For: | Families Couples |
| Descriptive Property Review | |
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Reviewed by Greg S. of Philadelphia of PA on Apr-2007 Stayed at the Property - Feb-2007 Terrible experience at this hotel. Very rude and slow service. Room assignment wrong; room very small and dark. Expensive parking; slow service in garage. Overpriced restaurant with limited menu and even more limited service. High-speed internet barely functional. |
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| Pros: | Lobby |
| Cons: | Service |
| Recommended For: | |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |
| Satisfaction Ratings | |
| Room Quality: | Good |
| On-Site Dining: | Good |
| Facility Quality: | |
| Activities: | |
| Entertainment: | |
| Quality of Service: | Good |
| Descriptive Property Review | |
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Reviewed by Patricia P. of CA USA on Jul-2007 Stayed at the Property - Jul-2007 My daughter and I stayed in a 2-room suite and had plenty of room. A phone charger broke and the Front Desk offered to lend us one of the many left behind by other guests so we didn't have to buy one. We were given maps and directions as well as shuttle service around downtown. Although Housekeeping missed our room one day, anytime I called for something, it was brought to my room in less than 5 minutes. The staff could not have been nicer or more friendly. |
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| Pros: | friendly service |
| Cons: | housekeeping |
| Recommended For: | Families Business Couples |
| Descriptive Property Review | |
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Reviewed by Mark N. of Burlington of VT USA on Jun-2007 Stayed at the Property - Apr-2007 I thought that I'd get ripped for parking given the prior review. I was ripped. Even harder than expected. There is an $8 late checkout charge for taking your car out of the garage after 3:00 pm. So if you work until 5:00 pm and then take your car you'll be paying $18 plus the $8 late checkout fee. Don't waste your time trying to get the charge reduced or deleted. |
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| Pros: | location |
| Cons: | pricing |
| Recommended For: | Business |
| Descriptive Property Review | |
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Reviewed by carol k. of Lebanon of pa usa on May-2007 Stayed at the Property - Apr-2007 Very enjoyable stay and the pool staff were very good with having a child in the pool with parents. Breakfast buffet was great. Staff very helpful and courtesy van took us to the areas in the city and pick up was in an acceptable time frame. |
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| Pros: | |
| Cons: | |
| Recommended For: | Families Couples |
| Descriptive Property Review | |
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Reviewed by Greg S. of Philadelphia of PA on Apr-2007 Stayed at the Property - Feb-2007 Terrible experience at this hotel. Very rude and slow service. Room assignment wrong; room very small and dark. Expensive parking; slow service in garage. Overpriced restaurant with limited menu and even more limited service. High-speed internet barely functional. |
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| Pros: | Lobby |
| Cons: | Service |
| Recommended For: | |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |
| Satisfaction Ratings | |
| Room Quality: | Average |
| On-Site Dining: | Average |
| Facility Quality: | Average |
| Activities: | Average |
| Entertainment: | Average |
| Quality of Service: | Good |
| Descriptive Property Review | |
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Reviewed by Mark N. of Burlington of VT USA on Jun-2007 Stayed at the Property - Apr-2007 I thought that I'd get ripped for parking given the prior review. I was ripped. Even harder than expected. There is an $8 late checkout charge for taking your car out of the garage after 3:00 pm. So if you work until 5:00 pm and then take your car you'll be paying $18 plus the $8 late checkout fee. Don't waste your time trying to get the charge reduced or deleted. |
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| Pros: | location |
| Cons: | pricing |
| Recommended For: | Business |
| Descriptive Property Review | |
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Reviewed by carol k. of Lebanon of pa usa on May-2007 Stayed at the Property - Apr-2007 Very enjoyable stay and the pool staff were very good with having a child in the pool with parents. Breakfast buffet was great. Staff very helpful and courtesy van took us to the areas in the city and pick up was in an acceptable time frame. |
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| Pros: | |
| Cons: | |
| Recommended For: | Families Couples |
| Descriptive Property Review | |
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Reviewed by Greg S. of Philadelphia of PA on Apr-2007 Stayed at the Property - Feb-2007 Terrible experience at this hotel. Very rude and slow service. Room assignment wrong; room very small and dark. Expensive parking; slow service in garage. Overpriced restaurant with limited menu and even more limited service. High-speed internet barely functional. |
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| Pros: | Lobby |
| Cons: | Service |
| Recommended For: | |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |
| Satisfaction Ratings | |
| Room Quality: | Average |
| On-Site Dining: | Good |
| Facility Quality: | |
| Activities: | Average |
| Entertainment: | |
| Quality of Service: | Average |
| Descriptive Property Review | |
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Reviewed by carol k. of Lebanon of pa usa on May-2007 Stayed at the Property - Apr-2007 Very enjoyable stay and the pool staff were very good with having a child in the pool with parents. Breakfast buffet was great. Staff very helpful and courtesy van took us to the areas in the city and pick up was in an acceptable time frame. |
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| Pros: | |
| Cons: | |
| Recommended For: | Families Couples |
| Descriptive Property Review | |
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Reviewed by Greg S. of Philadelphia of PA on Apr-2007 Stayed at the Property - Feb-2007 Terrible experience at this hotel. Very rude and slow service. Room assignment wrong; room very small and dark. Expensive parking; slow service in garage. Overpriced restaurant with limited menu and even more limited service. High-speed internet barely functional. |
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| Pros: | Lobby |
| Cons: | Service |
| Recommended For: | |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |
| Satisfaction Ratings | |
| Room Quality: | Bad |
| On-Site Dining: | Average |
| Facility Quality: | Good |
| Activities: | |
| Entertainment: | |
| Quality of Service: | Terrible |
| Descriptive Property Review | |
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Reviewed by Greg S. of Philadelphia of PA on Apr-2007 Stayed at the Property - Feb-2007 Terrible experience at this hotel. Very rude and slow service. Room assignment wrong; room very small and dark. Expensive parking; slow service in garage. Overpriced restaurant with limited menu and even more limited service. High-speed internet barely functional. |
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| Pros: | Lobby |
| Cons: | Service |
| Recommended For: | |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |
| Satisfaction Ratings | |
| Room Quality: | Good |
| On-Site Dining: | Excellent |
| Facility Quality: | Good |
| Activities: | Good |
| Entertainment: | Good |
| Quality of Service: | Excellent |
| Descriptive Property Review | |
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Reviewed by Robyn M. of Dunedin of fl usa on Jul-2007 Stayed at the Property - Dec-2006 It was cold. My husband and our friends arrived around 10 pm., but there was the warm cookie and a wonderful staff who were consistantly great during our week-long stay. It's near everthing! We walked to the hockey and football game and the rest of the city. Great room service breakfast! |
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| Pros: | |
| Cons: | |
| Recommended For: | Honeymoon/Romance Business Active/Adventure Couples |